RETURNS, EXCHANGE OR REPLACEMENTS

Please Contact Us first about any returns or any queries you might have. 

For returns or exchanges contact us within: 14 days of delivery. To be eligible for a refund, exchange or replacement, your item must be in the original condition that you received it and shipped securely packed in a parcel with tracking number sent to us in its original packaging within 30 days of delivery. 

CONDITIONS OF RETURN

Speclace will accept a return when it is received in new condition and we will replace or exchange your item for another of equal value or process a refund into the account with which you paid. Return shipping is the responsibility of the buyer, unless an item was shipped to you in error and we have confirmed it is our error. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

* If a product was received damaged or faulty in any way, we will request a photo of the damaged item. Please note that items that are damaged as a result of wear and tear are not considered faulty. 

There are certain situations where only partial refunds are granted (if applicable) or a refund is rejected: * Any item not in its original condition, is damaged with obvious signs of use or misuse, missing parts for reasons not due to our error. Additional non-returnable items: Gift cards, any downloadable products.

Refunds - Please return items in a parcel with tracking and packed carefully to avoid damage in transit. If a parcel is valued at $100 or more, to protect yourself with shipping carriers, it is highly recommended to have insurance.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit of the item's purchase value will automatically be applied to your credit card or original method of payment.

The following items cannot be returned or exchanged

• Custom or personalized orders
• Items on sale, unless it can be shown it is our error.

* On occasion your requested replacement may have sold out by the time your product is posted and we receive it. If your replacement is not available, you will be fully refunded into the account with which you paid. (e.g.Paypal, Credit Card).

If after we have notified you, you haven’t received a refund yet, first check your bank account again several days later. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@speclace.com.au

Gifts - If the item was marked as a gift when purchased and shipped directly to you, once the returned item is received, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Change of Mind - Return shipping is the responsibility of the buyer, unless an item was shipped to you and we have confirmed it is our error. If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for reasons not due to our error, the cost of shipping will be deducted from your refund.

For Exchanges, depending on where you live, the time it may take for your exchanged product to reach you may vary.

* If you are shipping an item over $100, you should consider purchasing shipping insurance. We can’t guarantee that we will receive your returned item.